FAQs

If the item you want is currently out of stock or unavailable in your size, please check back periodically. We regularly restock products so you can expect your favourite item to be available again very soon! You can also use our contact form to inquire about specific items.

We aim to deliver all UK orders within 2 to 4 working days, and all international orders within 3 to 6 working days, subject to local customs. You can read more about our delivery policy here.

All orders are sent via an express, tracked delivery service. You’ll be sent an email once your order has been shipped which will contain tracking information so you can follow the journey of your order.

We offer a 14-day refund or exchange period on all items. Please ensure items are returned in their original, unworn condition with all tags attached. Thongs and briefs must be tried on over existing underwear and returned with hygiene labels attached. You can read more about our returns policy here.

Only one promotional code or discount can be applied per order. We regularly offer promotions and discounts throughout the year, so you can find your favourite pieces for less. Sign up to our newsletter to get 10% off your first order and hear about all of our future promotions.

We accept a wide range of payment methods to make shopping with us easy and convenient. These include American Express, Apple Pay, Diners Club, Discover, Google Pay, Maestro, Mastercard, Shop Pay, Union Pay, and Visa.

We strive to process orders quickly, so changes or cancellations may not be possible once an order is placed. Please reach out to our customer support team as soon as possible via our contact form and we’ll do our best to assist you with your request.